Help
Need help with a question? We've taken time to answer some of the more common questions you may have regarding MicroPass below. However, if you have a question that was not answered here, please feel free to contact our MicroPass member services center for personal assistance. Or review our Terms & Conditions.
- Is there a cost to become a member?
- How do I enroll?
- How long does it take to obtain a card?
- How do I request a replacement card?
- What information is needed to enroll?
- How do I obtain my password?
- What if I don't have e-mail or Internet access?
- What if I do not want to provide my e-mail address?
- How soon after I enroll will I start earning credits?
- How will I receive my statements?
- Are there any other awards that I can earn besides free nights?
- How can I update my personal profile information?
- What happens if I forget my password?
- How can I stop receiving the e-mail communications if I don't want them?
- Are credits transferable?
- What is a qualifying stay?
- If two members occupied the same room during their stay. Can they both earn credit for the same room?
- How do I know I have received my credit for a qualifying stay?
- If I booked and paid for multiple rooms can I receive credit for both?
- Is there an expiration date for credits earned?
- Is there a limit to how many free nights I can earn in a year?
- How will I know that I've earned a free night?
- What is the procedure for redeeming a "Free Night Stay" award?
- How long do I have to use my Free Night Award(s)?
- Is there a limit to the number of Free Nights I can redeem consecutively?
- Can I redeem my Free Night during the same trip in which it was earned (add on nights)?
- Will the e-mail statement provide the date and hotel location where I used my Free Night?
Q. Is there a cost to become a member?
A. There is no cost to become a member in the MicroPass program.Q. How do I enroll?
A. You can enroll in the MicroPass program by completing our online enrollment form at www.microtelinn.com, or by calling MicroPass Member Services toll free at 1-888-373-0092, by calling Central Reservations at (888)771-7171, or by completing a postage paid enrollment form at any hotel.Q. How long does it take to obtain a card?
A. If you enrolled at a hotel, you will receive your member ID card immediately by peeling off the plastic card attached to the enrollment form. If you enrolled on-line or through the toll-free telephone numbers you will have your member ID card mailed to you at the mailing address you provided within 2 weeks.Q. How do I request a replacement card?
A. To request a replacement card for lost or missing cards, simply complete our online form. A replacement card will be mailed to you within 30 days.Q. What information is needed to enroll?
A. You must provide your name, mailing address, phone number and a valid e-mail address. Once enrolled, you may update your personal information at any time on-line by clicking on the "Update Profile Information" link found on the web site or by calling the Member Services toll-free number at 1-888-373-0092.
Q. How do I obtain my password?
A. You will set up a password by accessing the web site or calling the toll-free Member Services line at 1-888-373-0092. You are required to set up a password for identification purposes, in order to access your on-line statement, or for calling the toll-free numbers. You are also asked to enter the answer to a specific question so that in the event that you forget your password, you can obtain it online by answering the question correctly.Q. What if I don't have e-mail or Internet access?
A. All communication of member account information and other promotional information will be handled electronically. Therefore to participate, you should maintain an active e-mail account (free e-mail accounts may be available through many Internet Service Providers including MSN, hotmail.com, Yahoo!, and netzero.com.) If you cannot access an e-mail account, you may call Member Services at 1-888-373-0092 and request account information, after identifying yourself with your membership number and password.
Q. What if I do not want to provide my e-mail address?
A. All program members must have a valid e-mail account so that we can provide electronic account statements and communicate important program information pertaining to your account. However, you can always call Member Services at 1-888-373-0092. MicroPass and Microtel will never sell or share our member information with third parties (refer to our Privacy Policy).
Q.How soon after I enroll will I start earning credits?
A. All members are eligible to earn credits as soon as they enroll. There is no waiting period to begin earning.
Q. How will I receive my statements?
A. All member statements are available online at the program web site. Access to statements is provided 24 hours a day/7 days a week and credits are updated within 72 hours after Member Services receives the information from the hotels.
Q. Are there any other awards that I can earn besides free nights?
A. Currently the only awards redeemable are free nights.
Q. How can I update my personal profile information?
A. You may update your personal information at any time on-line, by clicking on the "Update Profile Information" link from the MicroPass program web site. This is a secure area that is password protected. You may also call the toll-free Member Services line at 1-888-373-0092.
Q. What happens if I forget my password?
A. Each account is created with a question that will act as a security check. If you request to obtain your password, you must first correctly answer the question before the password can be revealed and changed.
Q. How can I stop receiving the e-mail communications if I don't want them?
A. You may "opt-out" of e-mail communications at any time. To do this, simply follow the instructions at the bottom of any e-mail communication - usually a response to the e-mail is necessary and includes typing the words "Remove" in the subject line.
Q. Are credits transferable?
A. Credits are not allowed to be transferred between member accounts. Awards may only be redeemed from points earned by program members in their account.
Q. What is a qualifying stay?
A. A qualifying stay is any night or all consecutive nights a member registers and personally pays for and stays at any Microtel worldwide. If a person stays and pays for 3 night, they will earn 3 credits toward the 9 credits needed to qualify for a "Free Night Stay". Certain rate types do not qualify including Employee Rates and those referred to in the Terms & Conditions section in paragraph 20.Q. If two members occupied the same room during their stay, can they both earn credit for the same room?
A. Only one person per room per night may earn credit and the guests will need to make the decision as to which one gets the credit.
Q. How do I know I have received my credit for a qualifying stay?
A. You can view a detailed statement of your account activity online. This detailed statement will highlight all of your recent stay history and credits earned.Q. If I booked and paid for multiple rooms can I receive credit for both?
A. Members may earn credit for a maximum of two (2) "paid" room stays per night, provided that the member receiving the credits pays for the rooms and is occupying one of them. Please refer to the Terms & Conditions section in paragraph 18.
Q. Is there a limit to how many free nights I can earn in a year?
A. No, per the guidelines contained within the Terms and Conditions section, a MicroPass member can receive credit for up to a maximum of two "paid" stays per night.Q. Is there an expiration date for credits earned?
A. Credits earned will remain current and available as long as you have stayed one qualifying night within a 12-month period since your last stay.Q. How will I know that I've earned a free night?
A. Once your account has reached 9 qualifying nights, the system will automatically credit the account with an earned "Free Night Stay" award. You can access your account status via the web site, or call the Member Services toll-free number at 1-888-373-0092.
Q. What is the procedure for redeeming a "Free Night Stay" award?
A. You can redeem your free night stay(s) one of three different ways:
- Use the online free-night request form found on the MicroPass web site (you will always be asked to provide your membership number and password.)
- Contact the MicroPass Member Services department at 1-888-373-0092.
- Contact the Microtel Central Reservations department at (888) 771-7171.
Q. How long do I have to use my Free Night Award(s)?
A. All awards expire if not used for travel within 18 months from the date that they were earned. Please note that all award travel must commence prior to award expiration date.Q. Is there a limit to the number of Free Nights I can redeem consecutively?
A. No, based on availability at Central Reservations of the required allocation of "Free Night Stay" rooms, at the requested hotel location. Reservations must be booked up to 72 hours in advance of the arrival date and "blackout periods" apply during pre-approved special events. At any time, a hotel has sole authority to allow any additional redemption of "Free Night Stay" awards within 72 hours of the arrival date. This would include additional redemption of a "Free Night Stay" award during a current "paid" or "free" stay.
Q. Can I redeem my Free Night during the same trip in which it was earned (add on nights)?
A. You may redeem your free night during the same trip subject to approval by hotel. Bookings of this type are not allowed via the call center or the web site within 72 hours (3 days) of the arrival date.
Q. Will my e-mail statement provide the date and hotel location where I used my Free Night?
A. Yes. All redeemed "Free Night Stay" award dates and locations will be recorded in your account activity history on-line and can be viewed under your account information on-line.
